Privacy Policy

1. Introduction

At XHub, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our forex bureau management platform.

Please read this Privacy Policy carefully. By accessing or using XHub, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

• Name and contact details (email address, phone number)
• Account login credentials
• Profile information
• For bureaus: business information, license details, location data
• Financial information necessary for transactions
• Identification information for KYC (Know Your Customer) requirements

2.2 Transaction Information

• Currency exchange rates offered or accepted
• Transaction history
• Communication records related to transactions
• Market listings and engagement metrics

2.3 Usage Data

• IP address and device information
• Browser type and operating system
• Pages visited and features used
• Time and duration of visits
• Click patterns and interaction with the platform

2.4 Communication Data

• Chat messages between users
• Rate negotiation communications
• Feedback and support requests
• Notification preferences

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our Service: Including processing transactions, facilitating communication between bureaus, and providing real-time market data.
• Verify identity and compliance: Ensuring users meet KYC requirements and bureaus have valid licenses.
• Process transactions: Facilitating currency exchange between bureaus.
• Improve our Service: Analyzing usage patterns to enhance features and user experience.
• Communicate with you: Sending notifications, updates, and responding to inquiries.
• Ensure security: Detecting and preventing fraud, unauthorized access, and other potential security issues.
• Generate analytics: Creating market analyses, user statistics, and performance metrics.
• Comply with legal obligations: Meeting regulatory requirements related to financial services.

4. How We Share Your Information

We may share your information with:

• Other Users: When you engage in transactions, negotiations, or communication with other users, certain information is shared to facilitate these interactions.
• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• Regulatory Authorities: When required by law, court order, or governmental regulation, particularly for financial compliance purposes.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure authentication processes
• Regular security assessments
• Limited access to personal information by employees
• Continuous monitoring for suspicious activities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Notification System and Communications

Our platform includes a comprehensive notification system that may contact you through:

• In-app notifications for new messages, transactions, and updates
• Email notifications for important activities (using the email address you provided)
• Read receipts for chat messages

You can manage your notification preferences in your account settings. However, certain service-related communications are necessary for the operation of your account and cannot be opted out of.

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct inaccurate information about you.
• Erasure: The right to request that we delete your personal data in certain circumstances.
• Restrict processing: The right to request that we restrict the processing of your data in certain circumstances.
• Data portability: The right to request that we transfer your data to another organization or directly to you.
• Object to processing: The right to object to our processing of your personal data.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

These technologies help us:

• Keep you logged in to the platform
• Remember your preferences and settings
• Understand how you use our platform
• Improve our services based on your usage patterns
• Provide security features such as detecting suspicious login attempts

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

For financial and transaction records, we may be required to retain data for extended periods to comply with regulatory requirements.

10. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• By email: [Insert contact email]
• By visiting our website's contact page