Frequently Asked Questions

Find answers to the most common questions about using XHub.

Account and Registration

How do I create an account on XHub?

Creating an account is simple:

Visit the XHub website
Click "Sign Up" or "Get Started"
Choose your preferred sign-up method:
- Email and password
- Google account
- GitHub account (if enabled)
Verify your email address
Complete your profile information

Account creation is free for both individual users and forex bureaus.

What's the difference between Individual and Forex Bureau accounts?

Individual Account:

For people looking to exchange currencies
Can browse listings and communicate with bureaus
Simple profile setup with basic personal information
Immediate access after email verification

Forex Bureau Account:

For licensed currency exchange businesses
Can create and manage exchange listings
Requires business verification process
Must provide business license and location details
Can communicate with customers and manage transactions

Can I change my account type after registration?

No, you cannot change your account type from Individual to Forex Bureau or vice versa. This is a security measure to maintain platform integrity. If you need a different account type, you'll need to create a new account with the appropriate role.

How do I reset my password?

To reset your password:

Go to the login page
Click "Forgot Password"
Enter your email address
Check your email for reset instructions
Follow the link to create a new password

Platform Usage

Is XHub free to use?

Yes, XHub is completely free for both individual users and forex bureaus. There are no subscription fees, transaction fees, or hidden charges for using the platform.

How does XHub make money?

XHub operates on a freemium model and may introduce premium features in the future. Currently, our focus is on building a robust platform that serves the community effectively.

Can I use XHub without creating an account?

You can browse some basic information without an account, but to access features like:

Viewing detailed bureau information
Communicating with bureaus
Creating listings (for bureaus)
Managing your profile and transaction history

You'll need to create a free account.

Is XHub available on mobile?

Currently, XHub is available as a responsive web application that works well on mobile browsers. A dedicated mobile app is planned for future release. The web version is optimized for mobile use and provides a great experience on smartphones and tablets.

Currency Exchange Process

How do currency exchanges work on XHub?

XHub connects you with forex bureaus but doesn't handle the physical exchange. Here's the typical process:

Search: Find bureaus near you with competitive rates
Compare: Review rates, locations, and working hours
Chat: Communicate with bureaus to confirm availability
Arrange: Agree on amount, rate, and meeting time
Visit: Go to the bureau's physical location
Exchange: Complete the transaction in person with the bureau
Record: Transaction is recorded in your XHub history

Does XHub guarantee exchange rates?

XHub displays rates as provided by bureaus, but the final rate is determined by the bureau at the time of exchange. We recommend confirming the exact rate with the bureau before visiting.

Exchange rates can fluctuate based on market conditions. Always confirm the current rate with the bureau before completing your transaction.

What if a bureau doesn't honor the quoted rate?

If a bureau doesn't honor their quoted rate without valid reason:

Try to resolve the issue directly with the bureau
Document the conversation in XHub chat
Report the issue through our feedback system
Our support team will investigate and take appropriate action

Can I exchange any currency pair?

Currency availability depends on what individual bureaus offer. Common pairs like USD/EUR, USD/GBP are widely available, but exotic currencies may be limited. Use the search function to find bureaus that offer your specific currency pair.

Safety and Security

How do I know if a bureau is legitimate?

XHub implements several verification measures:

Verification Badge: Look for the "Verified" badge on bureau profiles
License Check: All bureaus must provide valid business licenses
Location Verification: Physical addresses are verified using GPS
Business Registration: Cross-referenced with official business records
User Reviews: Check feedback from other users (when available)

Is it safe to share personal information with bureaus?

Only share necessary information for the transaction:

Safe to Share:

Name and contact information for meeting arrangements
Currency exchange requirements
General location for meeting coordination

Never Share:

Bank account passwords or PINs
Full bank account numbers
Social security numbers or sensitive ID details
Credit card information

XHub staff will never ask for your password or sensitive financial information. Be wary of anyone requesting such details.

What should I do if I suspect fraud?

If you encounter suspicious activity:

Don't proceed with the transaction
Document everything - save chat conversations
Report immediately through the feedback system
Contact support with all relevant details
Block the user if necessary

Technical Issues

The platform is loading slowly or not working

Try these troubleshooting steps:

Refresh the page or restart your browser
Clear browser cache and cookies
Check internet connection stability
Try a different browser (Chrome, Firefox, Safari, Edge)
Disable browser extensions temporarily
Contact support if the problem persists

I'm not receiving email notifications

Check these common issues:

Spam folder - notifications might be filtered
Email address - ensure it's correct in your profile
Notification settings - verify they're enabled
Email client - some clients block automated emails
Whitelist XHub - add our domain to your safe senders list

The mobile website isn't working properly

For mobile issues:

Update your browser to the latest version
Clear mobile browser cache
Check data/WiFi connection
Try landscape orientation if layout seems cramped
Restart your browser app

Business Questions (For Forex Bureaus)

How long does bureau verification take?

Bureau verification typically takes 2-5 business days, depending on:

Completeness of submitted documentation
Response time for any additional information requests
Current verification queue volume

What documents do I need for verification?

Required documents include:

Valid business license or registration certificate
Proof of physical business address
Contact information verification
Any additional local regulatory requirements

Can I manage multiple bureau locations?

Currently, each bureau account represents one physical location. If you have multiple locations, you'll need to create separate accounts for each location and go through the verification process for each.

How do I update my business information?

To update business information:

Basic details: Update directly in your profile settings
Location changes: Submit a location change request for admin approval
License updates: Contact support with new documentation

Contact and Support

How can I contact XHub support?

You can reach our support team through:

Feedback System: Available in your dashboard at /dashboard/feedback
Help Center: Browse articles and submit questions
Response Time: We typically respond within 24-48 hours

What information should I include when contacting support?

Please provide:

Your account email address
Description of the issue
Steps you've already tried
Screenshots if relevant
Browser and device information (for technical issues)

Can I suggest new features?

Absolutely! We welcome user feedback and suggestions. Use the feedback system to submit feature requests, and our team will review all suggestions for future updates.

Don't see your question here? Contact our support team or browse other help categories for more specific information.

General Questions